Base Defence Gym support

Questions, answered.

Everything you need to know about memberships, trials, family savings, classes, bookings and training at BDG.

01

Memberships.

Choose the level of access that fits how often you train.

What membership options does BDG offer?

For children aged 4–16, BDG offers the Kids Flexi Pass with eight age-appropriate classes per month and Legacy Unlimited with unlimited age-appropriate classes.

Adults can choose the Adult Flexi Pass with eight classes per month or Elite All Access with unlimited suitable adult classes. Drop-ins and prepaid Elite All Access options are also available. See the current Pricing page for full details.

Do unused membership credits roll over?

No. Credits reset at the end of each monthly membership period and unused credits do not roll over. Credits are personal to the named member and cannot be shared or transferred.

Can I freeze my membership?

Membership freezes are not automatic. Contact BDG admin with at least 14 days’ written notice. Requests involving a verified injury, medical condition or extended absence are considered individually under the membership terms.

How do I cancel a membership?

Send written notice to the official BDG admin WhatsApp number or email info@basedefencegym.com. Messages sent to coaches, class chats or community groups do not count as formal notice.

After the seven-day trial, normal cancellations require at least 14 days’ written notice. Any payment due within the notice period remains payable and access continues until the effective cancellation date.

Does BDG offer discounts?

Sibling and family savings are displayed on the Pricing page. Eligible student or Blue Light discounts may also be available subject to current availability and valid evidence. Discounts cannot be assumed or combined unless BDG confirms this in writing.

02

Trials and joining.

Two straightforward ways for eligible new customers to begin.

What is the seven-day membership trial?

Eligible new members can select a monthly membership in MAAT and begin with a seven-day trial. The first membership payment is scheduled for day seven.

If you do not wish to continue, send written cancellation to BDG admin by the end of day six. Each person may use an introductory trial once only.

Can I try one class before purchasing a membership?

Yes. When an eligible new customer creates a MAAT profile, one suitable introductory trial class is automatically made available in the app. You can use the single-class trial before joining, or purchase an eligible monthly membership and begin the seven-day membership trial. Introductory offers are for eligible new customers and may only be used once per person.

What should I expect in my first class?

You will be welcomed by the coach, shown the key safety expectations and guided through the session. Classes normally include a warm-up, technical instruction and partner drills, followed by suitable controlled practice.

Do I need experience or a certain fitness level?

No. Beginners are welcome. Training develops fitness, coordination and confidence over time, and coaches will help you work at an appropriate level.

03

Sibling and family pricing.

Individual accounts with an admin-applied recurring saving.

How do sibling memberships work?

Each child must have their own MAAT profile and the same appropriate individual kids membership. During the seven-day trial, contact BDG admin with every child’s full name. After checking the profiles, BDG applies the recurring sibling discount so the combined monthly total matches the price shown on the Pricing page.

Follow the complete sibling and family setup instructions.

How do family memberships work?

Every adult and child needs a separate MAAT profile and their own appropriate individual membership. Once these have been created during the trial period, contact BDG admin so the recurring family discount can be applied before payment is taken.

Can family members share class credits?

No. Every member keeps their own bookings, credits and attendance record. Credits cannot be transferred between adults, children or siblings.

What happens if one family member cancels or changes membership?

Family and sibling pricing depends on the qualifying individual memberships remaining active. If a person cancels, pauses or changes membership, contact BDG admin. The remaining memberships and applicable recurring price will be reviewed and adjusted.

When should I contact admin to apply the discount?

Contact BDG as soon as every individual profile and membership has been created, and before the seven-day trial ends. This gives the admin team time to verify the accounts and apply the correct recurring price before payment is collected.

04

Classes and training.

Technical coaching for adults and children across the BDG timetable.

What disciplines does BDG teach?

BDG currently offers Brazilian Jiu-Jitsu in Gi and No-Gi, Muay Thai, Wrestling for BJJ, Judo for BJJ, age-grouped kids BJJ and kids MMA for ages 12–16. Check the Classes page and current timetable for available sessions and age groups.

Does BDG currently run an adult MMA class?

No. BDG currently runs a kids MMA class for ages 12–16, but there is no general adult MMA class on the current timetable. Adults can develop the component disciplines through BJJ, Muay Thai, Wrestling for BJJ and Judo for BJJ.

Does BDG run women-only classes?

There is no women-only class on the current timetable. Women are welcome in the appropriate mixed adult classes. Always check the timetable for the latest programme.

How are children’s classes organised?

Kids’ sessions are grouped by age and programme. The timetable identifies the correct age range for each class. A parent or guardian must create the child’s profile, complete the required agreements and ensure the child is booked into the correct session.

Do I have to compete or spar?

No. Competition and sparring are not compulsory. Coaches introduce live practice appropriately and members can train for fitness, confidence, self-defence, technical development or competition.

How long are classes?

Most classes last approximately 50–90 minutes depending on the programme. The timetable and booking details show the scheduled start and finish time for each session.

05

MAAT and class bookings.

Every member manages their own attendance through MAAT.

How do I book or cancel a class?

Use your individual MAAT profile for class bookings and cancellations. Members should register by midnight before the class. Where a class is full, use the waitlist if one is available.

Why does every person need a separate MAAT profile?

Individual profiles allow BDG to maintain accurate attendance, safeguarding and emergency information while ensuring each person has the correct credits and age-appropriate booking access.

What happens if I miss a booked class?

A missed booking may use one of your available credits. Cancel through MAAT as early as possible so the place can be released to another member.

Will every scheduled class always run?

Classes may be changed or cancelled because of coach availability, closures or operational needs. Daytime and lunchtime sessions normally require at least four advance registrations to run. Check MAAT and BDG announcements before travelling.

06

Private coaching.

Dedicated coaching packages booked separately from memberships.

Can I book private coaching at BDG?

Yes. Private BJJ and Muay Thai coaching is available with selected BDG coaches. Each coach has their own session length, package structure, prices and availability. Visit the Private Coaching page to compare coaches and purchase the appropriate package.

Does the seven-day membership trial apply to private coaching?

No. Private coaching is separate from BDG class memberships. Private packages are paid coaching services and are governed by the Private Coaching Terms and Conditions.

How do I schedule sessions after buying a private package?

Private-coaching packages and appointment credits are managed through BDG’s Acuity booking system. After purchasing the correct package, use its credits to book available appointments with the named coach.

Can I cancel or reschedule a private appointment?

At least 24 hours’ notice is required. A late cancellation, late reschedule or missed appointment may result in the session credit being deducted, subject to the Private Coaching Terms and applicable consumer rights.

07

Equipment and safety.

Arrive prepared and help keep the training environment safe.

What equipment should I bring?
  • BJJ Gi: a clean Gi and belt.
  • No-Gi and Wrestling: a rashguard and suitable shorts or leggings without zips.
  • Muay Thai: hand wraps, suitable boxing gloves and a gumshield; shin guards are required for relevant contact drills.
  • Every class: sliders or flip-flops, water and a towel.

If you are unsure, ask BDG before your first session.

Does BDG provide or lend equipment?

No. BDG does not provide or lend personal training equipment. Every participant must bring their own correctly sized, clean equipment due to hygiene and safety requirements.

What hygiene rules apply?

Arrive clean with clipped nails and clean kit. Wear footwear whenever you are off the mats. Do not train with an infectious skin condition or illness, and inform the coach if you have any health or injury concerns.

Do I need to complete anything before training?

Yes. Every adult, child and trial participant must have the required profile, waiver and agreement completed before taking part. Children require consent from a parent or legal guardian.

Complete the BDG training waiver before attending your first session.

What safeguarding arrangements are in place?

BDG holds the Safeguarding Code in Martial Arts and follows its safeguarding procedures. Junior participants must be checked in and collected by an authorised adult in accordance with BDG’s current arrangements.

08

Payments and practical information.

Clear answers about billing, access and contacting BDG.

How are membership payments collected?

Membership payments are collected through MAAT by Direct Debit. For an eligible membership that begins with a seven-day trial, the first Direct Debit is collected when the trial ends. That date then becomes the member’s normal monthly collection date. Monthly memberships continue to renew automatically on that date until properly cancelled.

Are memberships refundable?

Membership payments are generally non-refundable once the relevant billing period has begun, except where required by law or where BDG agrees otherwise. Statutory cooling-off rights and fair deductions for services already supplied apply where relevant. See the Membership Terms and Conditions.

Who can attend Open Mat?

Open Mat is free for active BDG members and £5 for non-members. All attendees must follow BDG’s safety, conduct and booking requirements.

Where is BDG and is parking available?

Base Defence Gym is at Unit G1, 43–49 Fowler Road, Hainault, IG6 3FF. Free on-site parking is available, subject to space. Hainault and Fairlop are the nearest Underground stations.

How can I contact BDG?

Email info@basedefencegym.com, call 020 3663 0631, or message the official BDG admin WhatsApp number. Membership cancellations and account changes must be sent directly to admin rather than a coach or community group.

Still need help?

Speak to the BDG team.

Contact BDG for help choosing a membership, finding the right class or completing a sibling or family setup.