Membership terms.

Memberships and eligibility

Current membership types, prices, included access and age ranges are displayed on the Pricing page. Access is limited to the classes and services included in the membership purchased and for which the member is eligible.

• Each adult and child must have their own accurate MAAT profile and membership.
• Memberships are personal, non-transferable and cannot be shared.
• Members must keep their contact, emergency and relevant health information up to date.
• BDG may request reasonable proof of age, student status, Blue Light eligibility or any other qualification for a discounted price.

Class programmes, age groups and timetables may change. Members must book only suitable classes shown as available to them in MAAT.

Introductory class and seven-day trial

Eligible new customers can choose one introductory route:

• Single-class trial: one suitable introductory class made available through a new MAAT profile; or
• Seven-day membership trial: purchase an eligible monthly membership and receive seven days before the first membership payment is collected.

Introductory offers are for eligible new customers and may only be used once per person. They cannot be repeated through additional profiles, email addresses or payment methods.

Before training, every participant must have an accurate profile and the required agreements completed. A parent or legal guardian must complete them for anyone under 18. Complete the BDG waiver.

Direct Debits and renewal

Membership payments are collected through MAAT by Direct Debit. For an eligible membership beginning with a seven-day trial, the first Direct Debit is collected when the trial ends. That date then becomes the member’s normal monthly collection date.

Monthly memberships renew automatically on the applicable monthly payment date until cancelled in accordance with these Terms. The payer is responsible for maintaining a valid payment mandate and sufficient funds.

If a payment fails, is reversed or remains outstanding, BDG may suspend membership access and class bookings until the account is brought up to date. Any bank or payment-provider process remains subject to the payer’s separate rights with that provider.

Class credits and attendance

Where a membership includes a set number of class credits, those credits:

• apply only to the named member;
• reset at the end of each monthly membership period;
• do not roll over into a later period; and
• cannot be transferred, shared, exchanged for cash or used by another person.

A late cancellation or missed booking may use an available credit. A credit provides the ability to book an eligible class subject to capacity; it does not guarantee a particular class, coach, day or time.

Sibling and family savings

Sibling and family prices are achieved through qualifying individual memberships with a recurring discount applied by BDG admin. Every participant requires their own MAAT profile, membership, bookings, credits and attendance record.

All required memberships must be created during the trial period and BDG admin must be contacted before the trial ends so eligibility can be checked and the correct recurring price applied. Full instructions are available on the Sibling and Family Memberships page.

If a participating family member cancels, freezes, changes membership or otherwise stops qualifying, the discount and remaining membership prices may be recalculated from the appropriate payment period. Members must tell BDG promptly about any change affecting eligibility.

Cancellation, cooling-off and freezes

Normal membership cancellation

After the seven-day trial, a member may cancel by giving at least 14 days’ written notice. Notice must be sent to info@basedefencegym.com or by WhatsApp directly to the official BDG admin number.

Messages sent to coaches, class chats, community groups or other informal channels do not constitute notice. The notice period starts when BDG receives the written request. Any payment contractually falling due during that period remains payable, and membership access continues until the effective cancellation date.

Online cooling-off rights

Where the law provides a 14-day cancellation right for a membership purchased online or at a distance, that statutory right continues to apply. By asking to begin a trial or training during that period, the customer requests that BDG starts providing the service before the cancellation period ends. If the customer cancels after chargeable services have begun, BDG may make a lawful proportionate deduction for services supplied up to cancellation. This does not affect the separate seven-day trial cancellation promise described above.

Freezes

Membership freezes are not automatic. Requests should be made in writing with at least 14 days’ notice. BDG may consider verified injury, medical need or extended absence individually and may request reasonable evidence. Any agreed start date, duration, price adjustment and return date will be confirmed in writing.

Class bookings, attendance and changes

• Classes must be booked and cancelled through the member’s own MAAT profile.
• Members should register by midnight before the class. Where available, a waitlist should be used for full classes.
• Daytime and lunchtime sessions normally require at least four advance registrations to run.
• Late arrival may result in refused entry where joining would be unsafe or disruptive.
• Repeated late cancellations, no-shows or misuse of bookings may result in temporary booking restrictions.

BDG may reasonably alter timetables, coaches, class content, capacity or locations for operational, safety or programme reasons. Members should check MAAT and official BDG announcements before travelling.

Temporary closures and disrupted sessions

BDG may need to cancel or suspend classes or facility access because of coach absence, public holidays, maintenance, safety works, utility failure, severe weather, government action or other circumstances beyond reasonable control.

BDG will take reasonable steps to give notice and reduce disruption, which may include alternative sessions, timetable changes, returned credits or an appropriate extension. Any remedy will reflect the nature and duration of the disruption, the membership affected and applicable consumer law. Nothing in this section removes a member’s statutory rights where BDG fails to provide services with reasonable care and skill.

Behaviour, hygiene and equipment

Members and visitors must follow reasonable coaching, safeguarding, hygiene and safety instructions and treat staff, coaches, other participants and visitors respectfully.

• Arrive clean, with clipped nails and clean training clothing.
• Do not train while infectious, with an uncovered contagious skin condition, or when medically unfit to participate.
• Wear suitable footwear whenever off the mats and remove jewellery where required.
• Do not behave abusively, violently, dangerously, discriminatorily or disruptively.
• Do not use another person’s profile, membership or credits.

BDG does not provide or lend personal training equipment. Each participant must bring their own clean, correctly sized equipment due to hygiene and safety requirements.

Serious or repeated breaches may result in removal from a session, suspension or termination. Where reasonably practicable, BDG will explain the concern and allow the member to respond before a final decision, unless immediate action is required for safety or safeguarding.

Health, participation and martial-arts risk

Martial arts and physical training involve contact, exertion and an inherent risk of injury. Participants must act responsibly, train within their ability, follow instructions and stop if they feel unwell or unsafe.

Members must disclose relevant injuries, medical conditions, medication, disabilities or limitations that may affect safe participation and update BDG if circumstances change. BDG may require a participant to modify or stop training and may reasonably request medical clearance where safety requires it.

Participants should seek appropriate medical advice before beginning a new exercise programme if they have concerns about their health or ability to train.

Children and safeguarding

Anyone under 18 must have consent and the required documentation completed by a parent or legal guardian. The parent or guardian is responsible for providing accurate emergency and health information and ensuring the child attends only the correct age-appropriate sessions.

Junior participants must be checked in and collected by an authorised adult in accordance with BDG’s current safeguarding arrangements. Parents and guardians must notify BDG in writing of relevant collection restrictions or safeguarding information.

BDG may remove a child from a session or restrict participation where behaviour, health, collection arrangements or another concern creates a safety or safeguarding risk.

Facilities and personal belongings

BDG takes reasonable steps to maintain clean, safe and functional facilities. Members must use the premises and any shared facilities responsibly and report hazards or damage promptly.

Personal belongings remain the member’s responsibility. BDG is not responsible for loss, theft or damage except where caused by BDG’s negligence or where liability cannot lawfully be excluded.

Photography, video and recording

Photography or filming may occasionally take place for coaching, operational or promotional purposes. Where consent is required, it will be managed through the relevant profile, waiver or a separate permission process. A parent or legal guardian must provide any required consent for a child.

Members must not record classes, coaches, children or other participants without express permission from BDG and everyone whose consent is required. A member may withdraw optional promotional consent by contacting BDG in writing; this will apply to future use where reasonably practicable and subject to applicable law.

Responsibility and legal rights

BDG is not responsible for loss or injury caused by a participant’s deliberate or reckless conduct, failure to follow reasonable instructions, undisclosed relevant health information, or use of unsuitable personal equipment, to the extent permitted by law.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Nothing in these Terms limits a consumer’s statutory rights, including the right to services performed with reasonable care and skill.

Personal information

BDG processes personal information for membership administration, payments, bookings, communication, safety and safeguarding in accordance with applicable UK data-protection law. Operational providers such as MAAT and payment processors may process information where necessary to provide their services.

Further information is available in the BDG Privacy Policy.

Changes to memberships and these Terms

BDG may make reasonable changes to these Terms, membership features or prices to reflect legal requirements, operating costs, safety, service development or business needs. Where a change materially affects an active member, BDG will provide reasonable advance notice and explain when it takes effect.

Changes will not remove rights already accrued or override statutory rights. If a material change gives a member a legal right to cancel or another remedy, that right remains available.

General provisions

If any provision is found invalid or unenforceable, the remaining provisions continue to apply. A delay by BDG in enforcing a provision does not waive its right to enforce it later.

These Terms are governed by the law of England and Wales. Consumers retain any mandatory right to bring proceedings in another UK jurisdiction where applicable.

Questions, notices and complaints

Questions, cancellation notices or complaints should be sent to BDG using the details below. BDG will aim to acknowledge and deal with concerns reasonably and promptly.

Email: info@basedefencegym.com
Address: Unit G1, 43–49 Fowler Road, Hainault, IG6 3FF

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